Renewals via Safari on iPads and iPhones

There is currently an issue with catalogue renewals and pop-ups via the Safari browser on iPads and iPhones.

After selecting your items a pop-up comes up asking if you are sure you want to renew, but you get no response when you tap Yes or No.

Solutions:

1. Download the ERL Libraries app from the App Store. On an iPad if it doesn't appear in search results be sure to select iPhone Only from the first drop-down menu in the App Store. It is an iPhone app but can be used on an iPad.

2. Use another browser eg Chrome. The issue only occurs with Safari.

3. Tap in the white area of the pop-up and then tap on the yes button.

Hopefully the issue will be resolved soon.

Cheers, webgurl

Note: Thanks Casey-Cardinia Library Corporation for the tips.

Branch & mobile hours over Easter

All Eastern Regional Libraries branches and mobiles will be closed on the following days for the Easter break:

Friday 2nd April, Saturday 3rd April, Sunday 4th April & Monday 5th April

Branches and mobiles will resume normal hours on Tuesday 6th April. This includes Yarra Junction Library, which will re-open after their recent refurbishment.

You will be able to return items through the bookchute during this time. Note: Croydon bookchute is closed.

If you know the PIN on your card you can renew your items via the library catalogue. Follow the instructions in the Catalogue Tutorials.

Cheers, Maryanne

Have you logged into your library account lately?

Did you know that you could view your library account through our website? Once logged in you can not only double check what is on your card, but renew the items as well.

1. Go to http://www.erl.vic.gov.au
2. Login at the top right of the website with your userID (starting 20023) and PIN
3. Click on My Account and select from the menu

If you don't know your PIN you can get it over the phone by calling you nearest branch (via 1300737277) or emailed to you by filling out the online Get a PIN form. Be quick before we go on leave for the Christmas break.

Please note that the Catalogue will be unavailable Christmas & Boxing days due to maintenance.

Cheers, Maryanne

User is stopped alert on the catalogue

I've received feedback regarding the message User is Stopped when library members log in to their account.  This messsage will appear if you have any outstanding charges or overdue items on your card.

If you see this message you will not be prevented from renewing your items, just click on Renew My Materials and make your selections to renew.  Items may only be renewed once and items on reserve for another borrower cannot be renewed.
Cheers, Maryanne

Labour Day - libraries closed

All branches and mobiles of Eastern Regional Libraries will be closed on Monday 9th March for Labour Day. Normal branch and mobile hours will resume on Tuesday.

You will be able to return items through the bookchute on Monday. Note: Croydon bookchute is closed.

• List of public holidays that the library is closed.

If you know the PIN attached to your card, you can renew via the library catalogue - find out how to do this with the Catalogue Tutorials.

We also offer access to online resources such as encylopedias and newspaper/magazine articles 24/7 free to library members. Visit our Online Resources page, select the resource by clicking the search from home link and login with your library card when prompted.

I've also just found out that the State Library will be open on Monday 9th March from 10am - 6pm (exhibitions will close at 5pm).

Have a enjoyable weekend.

Cheers, Maryanne

New Year's Day

I'd like to wish everyone a Happy New Year and thanks for reading our blogs. Our libraries are closing at 3pm today and are closed New Year's Day. With the exception of Croydon library, the bookchutes will be open so you may return items while we are closed.

If you know your PIN you can renew and place holds via the web catalogue.

Cheers, Maryanne

Merry Christmas

I'd like to take the opportunity to wish everyone a Merry Christmas. Hope you get a chance to read during the break. Don't forget to check our holiday opening hours.

If you know your PIN you can renew your items online via the website catalogue.

Cheers, Maryanne

Melbourne Cup Day holiday

Rounding the first turn in the 2005 Melbourne Cup (courtesy of VRC)

Tuesday 4th November is the Melbourne Cup Day public holiday and all libraries and mobiles are closed on that day.

You can return items though the bookchute at most of our branches and renew items through the web catalogue if you have your PIN. Be prepared and find out your PIN today by phoning your local branch or via our online form.

For those going to the Melbourne Cup check out the Melbourne Cup carnival and Metlink websites (public transport information).

Have a great day everyone.

Cheers, Maryanne

Greater flexibility added to the iBistro catalogue

We are happy to announce a few changes to the iBistro catalogue that will give greater flexibility and service to our members. These changes should be occurring tomorrow (Friday 31st October).

Holds on other consortium library items
Members can now place holds themselves on other consortium libraries' items via the web catalogue. To place holds you will need your userID (your library barcode starting 20023) and your PIN (you can phone one of our branches to find out your PIN).

To expand your search to include all consortium libraries just select ALL from the dropdown menu labelled library in the Quick Search box. The Swift consortium, of which we are a member, now comprises 14 library systems around Victoria, with another 2 library systems joining soon.




Renewing with overdues
Members can also renew and place holds through the web catalogue if they have overdue items or charges on their card.

Just a reminder that you are unable to borrow on your card until any outstanding charges are paid.

Cheers, Maryanne

Hours over the weekend/New Year

Just thought I'd better remind everyone of the hours over the weekend and next week as I'm not here on Monday.

Saturday 29th Dec - normal hours
Sunday 30th Dec - all branches are closed
Monday 31st Dec - Yarra Junction, Montrose and Healesville are closed. All other branches open from 10am-3pm
Tuesday 1st Jan - all branches are closed.

View the branch Christmas/New Year opening hours.

If you need to renew your items, make sure you know your PIN number for your library card. You can find this out by contacting library staff on 1300 737 277 during opening hours. You can also apply to receive a PIN via email.

Return items while we are closed through the bookchutes. All branches except Croydon have after hours bookchutes.

If you have any library related issues while the libraries are closed, please fill out our contact form. We will get in touch with you and try to resolve the issue as soon as we are back at work (Wednesday 2nd January).

Have a great New Year and stay safe.

Cheers, Maryanne
aka webgurl

One number for renewals, holds

Eastern Regional libraries now has one number that you can ring to place holds, renew your items or book PCs etc within library opening hours.

1300 737 277

From the auto attendant options you can choose to listen to the opening hours, or be put through to a branch in the City of Knox, City of Maroondah, the Shire of Yarra Ranges or Administration.

Cheers, Maryanne