We're making a few changes to our telephone auto attendant at Eastern Regional Libraries

I'm currently working on some changes to our telephone auto attendant. The first option will be:

For renewals and enquiries press 1
For opening hours press 2
For Administration press 3

I'm also grouping the branches according to size and the number of loans, so the large branches with many members renewing will appear first. This will also assist those members who don't know what council area they are in. The groups will be:

Knox, Croydon, Ringwood and Rowville
Lilydale, Belgrave, Boronia and Yarra Junction
Mooroolbark, Ferntree Gully, Healesville, Montrose and Mt Evelyn

I should have the changes uploaded to the system sometime next week.

Cheers, Maryanne
webgurl