Tuesday, August 05, 2014

Enterprise catalogue now has automated PIN reset 24/7

PINs are used in conjunction with the library card as a secure way of logging into your account on the library catalogue.

Previously if you've forgotten your PIN, you've had to fill out a form and wait until the next work day. With the recent Enterprise upgrade we can now offer automated PIN reset 24/7. Click the image below to enlarge.

To reset your PIN:
  1. Visit the library catalogue.
  2. Click the Log In link at the top right. A pop-up box will appear
  3. Click the Forgot my PIN link on the pop-up box.
  4. Enter your full library card number at the prompt (starts 20023).
  5. IF you have an email address attached to your library record, an email will be sent to that address.
  6. Click the Reset my PIN link in the reset PIN email you receive.
  7. At the prompt, choose a new PIN
PINs need to:
  • Be between 4 - 10 characters in the interest of your security.
  • Have no spaces or use any special characters e.g. ~ ! @ # $ % ^ & * ( ) + _ .
  • Be either alphabetical (all letters), numerical (all numbers) or alpha-numeric (a mix of letters and numbers).
They can be upper or lowercase. It is not case sensitive, you can type in either case regardless of what was set up at the library.

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